Terms & Conditions

Our Terms & Conditions

The following terms and conditions of service apply to all products and services provided by Wild Yak Creative (‘WY’, ‘we’ or ‘us’). Any work we carry out for a client is done on the understanding that the client has agreed to our terms and conditions.


Copyright of work we produce is retained by us for all aspects of a design project including words, pictures, ideas, visuals and illustrations unless released to the client after full payment of the invoiced price. If a choice of designs / artworks is presented and one is chosen by the client for project delivery, only that design / artwork is deemed to be given by us to the client in fulfilment of the contract. All other designs remain our property unless specifically agreed and paid for.

How Payment Works

A non-refundable down payment, at the amount we agree with the client, is required prior to starting work. The client’s project will be scheduled once we receive the said down payment. The remaining amount is payable upon the completion of the project, but before we deliver the finished work. A down payment, or the placement of an order, indicates the client’s acceptance of the quotes and estimations provided, as well as our terms and conditions as outlined in this document. 

If there’s any charge for additional service over and above the estimated quote, we will notify the client in advance. All design packages include 5 amendments, unless agreed prior to commencing. Additional amendments will be charged at hourly rate of AU$80.

Delayed Payment and Cancellation

Payment due date is as stated in the relevant invoice; a late payment charge of 5% will be added upon each recurring fortnight that late payment is unsettled until the full amount has been received. We will always do our best contact the client in the first instance before taking any further action to collect late payment.

In the event of a cancellation, WY will retain copyright and ownership of any work we create. A reasonable cancellation fee, commensurate with any opportunity loss on our part arising from the client’s decision to cancel, will be imposed based on the stage of project completion.

Website-specific Charges

Once a web design project is complete, we will invite the client to review it. Any minor amendments within 14 days of the start of review period will be free of charge. These include textual and small adjustments to placements of items. But any changes to images, colour schemes or any navigational features is considered a major amendment and will be charged at an hourly rate of AU$80. If we receive no notification of amendment within 14 days, we’ll assume that the client accepts the draft.

Once we receive full payment upon invoicing, we will hand over the admin username and password for the site and – in effect – full control over your completed website. At the completion of the project, we will provide the client with a basic tutorial on how to edit minor changes. Any other tutorial will be charged at AU$80 per hour.

Domain, hosting, and associated charges and terms and conditions from/by/with any relevant third party will be your responsibility unless you engage us as your web manager. We are not liable for any renewal services, loss or damage resulting from late payments between our client and third party service providers.

Source Files

We will supply proofs and PDF files as appropriate for printing, and/or other graphic files as detailed in the client’s brief or as per the client’s request. Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code; if the client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.

Charity Rate

All our services are discounted at 30% off for registered charities. Charity clients will be required to provide their charity numbers prior to us commencing work. To clarify, a non-charitable not-for-profit entity does not, for the purpose of this term, count as a charity.

For charity clients to receive our discount, a 100% non-refundable down payment is required prior to us commencing any work, unless agreed in advanced. The charity rate discount cannot be used in conjunction with any other offer or design package, and does not apply for third party charges such as photography, printing or delivery.


We make no warranty of any kind for any product and/or service that we supply above and beyond what’s required under the Australian Consumer Law. We will not be held responsible for any loss or damage resulting from products and/or services we supply or our failure to supply them. We also hold no responsibility for any amendment made by any third party, before or after design is published.

By engaging us, the client provides assurance that they hold copyright of all images, texts, audio/video and other media they supply and that they have legal rights to use them for the purpose of the project. Any limitation of rights shall be informed by the client to us prior to commencing work.